Membership T&C



    K PLUS is a digital loyalty & reward programme provided by K PLUS FOOD MARKET (hereinafter referred to as “the Programme") proprietary to K Ecomart (M) Sdn. Bhd. (hereinafter referred to as "the Company").
    2.1 Application & Issuance of Digital Card

    (a) The application to be a member of the Program is open to any legally qualified person above the age of eighteen (18) but is subject to the approval of the Company. Upon the approval of the application by the Company, the participant (hereinafter referred to as "Member" or “Members, to be used where applicable) shall be subject to the terms and conditions contained herein.

    (b) Any individual may participate in the Programme by downloading the “K PLUS” Application (hereinafter referred to as “the App”) and filling in the details therein. The completed registration form shall be submitted for approval by the Company. Upon approval by the Company, Member shall be issued with a digital membership card known as K PLUS (hereinafter referred to as "eMembership Card") in the name of the Member without charge.

    (c) Each person is entitled to one membership only and each Member is issued with only one eMembership Card.

    (d) A Member may only maintain his/her Membership if he/she has undertaken at least one (1) transaction with eMembership Card within 24 months from commencement of his/her Membership.

    2.2 Accuracy of Information & Updates

    (a) Members shall warrant and represent to the Company that the details and particulars registered in the App are true, accurate and complete to the best of their information, knowledge and belief. Any subsequent discovery that some or part of the information provided are inaccurate or false may render the Company the right to cancel the membership.

    (d) Members shall inform the Company forthwith in the event it is discovered that the information contained in the eMembership Card is inaccurate or requiring updates or amendments.

    2.3 Membership Tiering

    (a) Membership for the Program is divided into ONE (1) tier, (hereinafter collectively referred to as “Membership Types” or individually as “Membership Type”).

    (b) The Membership Type for each Member is determined by his/her 12 months spending in the participating malls. The qualifications for the respective Membership Types are as follows:
    Type of Membership:
    Gold (Tier 1).


    3.1 Use of eMembership Card & Ownership

    (a) eMembership Card is not a debit or credit card and may only be used solely by the Members in connection with the Programme and via the App.

    (b) eMembership Card shall always remain the property of the Company and it may at its sole discretion, terminate the membership or Programme or the use of the eMembership Card by any Member at any time without notice or reason.

    (c) The use of eMembership Card by the Member shall constitute acceptance of these terms and conditions contained herein, in the App and in eMembership Card.

    3.1 Use of eMembership Card & Ownership

    (a) eMembership Card is not a debit or credit card and may only be used solely by the Members in connection with the Programme and via the App.

    (b) eMembership Card shall always remain the property of the Company and it may at its sole discretion, terminate the membership or Programme or the use of the eMembership Card by any Member at any time without notice or reason.

    (c) The use of eMembership Card by the Member shall constitute acceptance of these terms and conditions contained herein, in the App and in eMembership Card.

    3.2 Rewards Points

    (a) Members shall be rewarded with points (hereinafter referred to as “K PLUS Points”) upon the purchase of selected items of merchandise designed by the Company (hereinafter referred to as “the Selected Items”).

    (b) Every purchase of Ringgit Malaysia ONE (RM1.00) (exclusive of taxes) of the Selected Items in a single transaction shall earn each Member ONE (1) K PLUS Points.

    (c) The number of K PLUS Points rewarded to the Member shall vary on the type of Selected Items as well as the outlets where the purchase was made.

    (d) For the K PLUS Points to be registered in eMembership Card, Members shall have to present eMembership Card to the cashier at the checkout counters of the outlets at the time of the payment made for the purchase. K Plus Points will not be credited into eMembership Card of the Members if this procedure is not adhered to.

    (e) In a situation whereby, the Selected Items were purchased but K PLUS Points were omitted to be recorded in eMembership Card either by mechanical failure of the negligence of the cashier, the Member shall be required to provide proof of purchase such as receipts or any other proof of payments. The Company reserves the right to accept or reject such proof at its discretion. Any claims for errors in the recording of the K PLUS Points shall be made within the same day of purchase.

    (f) A transaction receipt will be issued by the cashier at the checkout counter upon the presentation of eMembership Card together with the payment of the Selected Items. In any dispute, such receipts issued shall be conclusive record of the purchase of the Selected Items.

    (g) The K PLUS Points earned and credited into eMembership Card cannot be transferred or assigned to another eMembership Card or any other cards issued by or on behalf of the Company. It shall also be prohibited from combining or aggregating with the K PLUS Points of another eMembership Card. Other than the benefits provided in this Agreement, K PLUS Points shall have no cash or monetary value.

    (h) The following items are to be excluded in the accumulation of K PLUS Points:

    (i) Any gift vouchers, mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload;
    (ii) Delivery charges, repair & service charges
    (iii) Stamp duty & easy payment;
    (iv) Any form of taxes; and
    (v) Any receipt containing refund items.

    (i) The type of goods and services constituting the Selected Items may be replaced by the Company as well as the number of K PLUS Points to be awarded therein without prior notice or assigning any reasons whatsoever.

    (j) All K PLUS Points accumulated in eMembership Card shall only be valid for redemption within a period of twenty-four (24) months from date they are awarded (hereinafter referred to as the “Validity Period”). Unutilized K PLUS Points within the validity period, Points shall automatically be forfeited.

    3.3 Redemption of K PLUS Points

    (a) Upon accumulation of K PLUS Points in the eMembership Card by the Member, he/she may redeem for items as the Company shall designate from time to time (hereinafter referred to as "the Redeemable Items"). The Redeemable Items will be made available to the Members Rewards Guide available at K PLUS App

    (b) All Redeemable Items are subject to its availability. In situation where they are out of stock or unavailable for whatsoever reason, the Company shall have the right to substitute any Redeemable Items with other items of similar value.

    (c) Upon successful redemption of any Redeemable Items, the corresponding K PLUS Points as stated in the prevailing Reward Guide shall be deducted from the Member’s eMembership Card accordingly.

    (d) The Reward Guider shall provide the latest information on the location for the collection of the Redeemable Items by the Members. All Redeemable Items shall made available on a “as is where is” from the manufacturer and shall exclude any installation cost, batteries, and other accessories.

    (e) The Reward Guide shall contain a latest list of Redeemable Items. However, the Redeemable Items stated therein is for the purpose of providing basic information only and shall not be construed as constituting any representation or warranty as to their availability. It does not provide any warranty with respect to the quality of the Redeemable Items or their suitability for any purpose. Where the Redeemable Items are covered under any suppliers’ or manufacturers' warranty, any disputes or claims shall be forwarded directly to the supplier or manufacturers concerned.

    (f) Company does not accept any liability whatsoever with respect to Redeemable Items or in connection with any refusal by supplier of Redeemed Items to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising from or in connection with such certificates/vouchers shall be solely between the Member and such suppliers.

    (g) For Redeemable Items that have been redeemed and are to be collected from participating Supermarket or supplier of Rewards, the Member shall have to show some form of identities prior to such collection and shall comply with any terms and conditions imposed by such participating Supermarket or supplier of Rewards. Rewards, once redeemed, shall not be entitled to be revoked, exchanged, returned, or refunded. In all circumstances, any deduction of K PLUS Points from the Member's account shall not be reversed.

    (h) The Member shall be responsible to examine the Redeemable Items for any defects or damage immediately upon receipt as well as to verify the contents therein. Where the Redeemable Items or its packaging is found to be damaged, defective or that the contents therein is incomplete/damage, the Member shall have the right to reject Redeemable Items and return immediately to the person in charge at the Supermarket or outlets of the supplier.

    (i) Not withstanding any provision to the contrary, the Company reserves the right not to provide any replacement for any Redeemable Items if in the opinion of the Company, the damage to Redeemable Item was attributable to the negligence or deliberate acts of the Member.

    (j) The Company or its representative shall not be held liable for any death or injury or consequential loss or damage of any nature arising from the use, loss theft or destruction of the Redeemable Items. All such claims shall be directed or forwarded to the manufacturers or suppliers of such Redeemable Items.

    (k) Notwithstanding any other provisions and without prejudice to any other rights and remedies stated herein, the Company reserves the right to deduct accumulated K PLUS Points from the eMembership Card or refuse the redemption of any Redeemable Items or to recall such Redeemable Items or reject any redemption of vouchers under the following circumstances:

    (i) They are suspected of being obtained or recorded fraudulently;
    (ii) They have been erroneously awarded due to system glitches or any technical other reasons beyond the control of the Company;
    (iii) They are derived from any transaction, which has been cancelled, voided, refunded or reversed; or
    (iv) They are derived from the purchase of inventory and stocks by the Member who appointed to operate, manage or work at participating Supermarket.

    (l) The Company has the right, without prior notice and assigning any reasons whatsoever, to determine and change from time to time:

    (i) The rewards offered in the Programme as listed in the Rewards Guide or in any related documents; and
    (ii) The qualifying K PLUS Points required for the redemption of specific Redeemable Items.


    (a) Your access to, and use of the materials contained herein, is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or any other related documents on the Programme.

    (b) The Company may from time to time, without giving prior notice to the Member vary, add or amend the terms and conditions herein set out. By continuously using the eMembership Card, the Member shall be deemed to have accepted the variation, addition and/or amendments of the terms and conditions herein.


    (a) The Company reserves the right to invite any third parties to participate in the Programme. In such event the Company shall be entitled to amend the terms of the Programme to accommodate the Company’s agreement with such third parties, including but not limiting, the terms and conditions relating to the award of K PLUS Points in relation thereto.

    (b) The Company shall adhere strictly to the rights of the Member as provided in the Personal Data Privacy Notice (“the Notice”) in accordance with Personal Data Protection Act, 2010 (“PDPA”).

    (c) The PDPA governs the processing of Member's personal data (“Personal Data”) by the Company. This Notice is issued to Member to inform that this is the basis upon which the processing of the Personal Data shall be managed by the Company.

    (d) In respect of the Programme and eMembership Card, the Member may have, provided Personal Data that includes, but is not limited to full name, national identity card number (NRIC), personal mailing address, personal telephone number, and personal email address to third parties that participate in the Programme.

    (e) In the event that the Member does not provide the Personal Data to the Company or place any limitations on the processing thereof, the Company may be unable to provide full services to the Member. If this happens, the services available to the Member under the Programme may be restricted and the Company shall not be responsible for not informing the Member of updates, rewards and/or K PLUS Points of the Member.

    (f) By participating in the Programme, Member hereby agree that the Personal Data may be used by Company for the following purposes:

    (i) to associate the eMembership Card to the respective Member and to update relevant information;
    (ii) to process the application by the Member for related services;
    (iii) to management, operate and to maintain the accounts of the Member, including audit and exercising the rights of the Company under the terms and conditions;
    (iv) to design new or improving existing services provided by Company and our affiliates;
    (v) to communicate vis-à-vis the Company and the Member;
    (vi) to investigate complaints on suspicious transactions;
    (vii) to prevent or detect crime or fraudulent transactions; and
    (viii) to disclose to the relevant authorities as required by law, rules, regulations, codes, or guidelines; and
    (ix) to gather data for research purposed and for the improvement of the Programme.

    (g) While the Member’s Personal Data shall be kept confidential by Company, by participating in the Programme, Member agrees that for the purposes set out as stated above, Company may transfer or disclose such Personal Data to the following parties within or outside of Malaysia:

    (i) any participating companies which owe a duty of confidentiality to Company and which Member has selected to register, redeem, use, utilise or purchase their services or products via the eMembership Card or the Programme;
    (ii) the Company's agents or contractors under a duty of confidentiality to Company which are providing administrative, telecommunications, data processing or other services to Company in relation with the operation of the eMembership Card, Programme or business of the Company (such as but not limited to professional advisers, customer call centre service providers, gift redemption centres or data entry companies);
    (iii) any of our affiliates which owe a duty of care to Company; and
    (iv) any law enforcement agency and/or regulatory body for compliance with applicable laws, rules, regulations, codes and/or guidelines and/or any person or entity to whom the Company and/or its affiliates are under a binding obligation to make disclosure under the requirements of any law, rule, regulations, code and/or guideline and/or order of any competent court of law, law enforcement agencies and/or regulatory bodies.

    (h) Nothing in the terms and conditions stated herein shall limit your rights under the PDPA.


    (a) The Company shall not be liable for any loss of accumulated K PLUS Points or loss or damage suffered resulting from any defect or error in any machines or inability to retrieve any information or data from the computer system beyond the control of the Company.

    (b) Without prejudice to any other terms and conditions set out herein, the liability the Company owe to the Member arising out of the use of the eMembership Card or the redemption of K PLUS Points rewards which cannot be excluded by law, shall be limited to the reinstatement of such K PLUS Points or cost of such rewards as the Company shall at its discretion determine.

    (c) The Company shall not be liable for any loss or damage caused to the Member arising from any act or omission of the Company's appointed agents and contractors or suppliers including without limitation, any refusal to honour or accept the eMembership Card or any statement or other communication made in connection herewith or any defective or deficient goods or services supplied. Any dispute or claim the Member may have with or against the Company's appointed agents and contractors or suppliers shall not affect the obligations of the Member provided in the terms and conditions herein.

    (d) All conditions and warranties, whether expressed or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the eMembership Card are expressly excluded to the extent permitted by law.

    (e) The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of equipment, machinery or the processor; or industry dispute, war, act of God, closedown due to pandemic, system failure and anything outside the control of the Company.

    (f) The Company shall not be liable for any loss or damage suffered by Member due to the following reasons:

    (i) any failure by the supplier of the Redeemable Items to abide by the terms and conditions on which it has agreed to provide therein;
    (ii) any statement, communication or implication in any form arising from any revocation, suspension, or restriction on the use of the eMembership Card; and
    (iii) any failure or omission to notify the Member of any changes in the terms and conditions herein, Rewards Guide, participating companies, Qualifying Purchases and K PLUS Points awarded for Qualifying Purchases.


    Any claim or disputes relating to the Programme, or the use of the eMembership Card shall be referred directly to the Company. The decision of the Company shall be final and binding on Member.


    The Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons. Upon notification of the withdrawal or termination, Member shall have THIRTY (30) days from the date of the notification or such period as the Company shall state in such notice, to redeem accumulated K PLUS Points for available Rewards. Upon expiry of the aforesaid notice, any K PLUS Points remaining in the Member's eMembership Card shall be deemed null and invalidated. The Company shall have no obligations or liabilities in respect of such K PLUS Points, by way of compensation or otherwise, to the Member and the Member shall have no further claims whatsoever against the Company.


    (a) A notice shall deem to have been given by the Company to Member if it is posted to the latest address of Member appearing in the records of Member or the application form submitted by Member or by way of a notice displayed at participating Supermarket or suppliers of Rewards.

    (b) Notwithstanding anything herein, the Company's rights and entitlement shall continue to remain in full force and effect and shall survive any cancellation, revocation or suspension of the Programme, the use of the eMembership Card or matters relating to Member’s participation in the Programme.

    (c) The invalidity or unenforceability of any of the provisions herein or any part thereof shall not substantially nullify the underlying terms and conditions herein. The invalid or unenforceable provisions of the aforesaid terms and conditions herein shall not affect the other terms and provisions contained which shall remain in full force and effect.

    (d) The terms and conditions herein stated shall be in addition to and not in derogation of any specific agreement or arrangement with regards to the Programme now or hereafter, and from time to time, subsisting between the Company and Member or any terms and conditions that may be specified in any written communication sent by the Company to Member from time to time.

    (e) Any abuse or fraud with respect to K PLUS Points under the Programme or redemption of Rewards shall result in the cancellation of Member’s participation in the Programme, cancellation of the eMembership Card and revocation of K PLUS Points or return of redeemed Rewards (or its reasonable compensation thereto).

    (f) The Company reserves the right to cancel any eMembership Cards that have not been used for any continuous period of TWENTY-FOUR (24) months and forfeit any K PLUS Points accumulated thereunder.

    (g) Subject to the rights of the Member provided in the PDPA Act and subject to the terms of and conditions provided herein, the Company shall have the right to assign, at any time, to any affiliate or third party, the ownership of the eMembership Cards and/or the Member’s account in respect of the Programme and/or any of its rights, obligations, or liabilities hereunder, without the consent of Member.

    (h) In case of any discrepancy between the English and Malay versions, the English version shall prevail.

    (i) The laws of Malaysia shall govern the terms and conditions herein between the Company and Member. The parties hereby submit irrevocably to the jurisdiction of the Courts of Malaysia.


Contact Info

10:00AM - 10:00PM

Lot 6107 & G109, Ground Floor, The Curve No.6 Jalan PJU 7 /3, Mutiara Damansara Petaling Jaya, 47820 Selangor.


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